Hotel & Transportation

Workshops

Keynote Speakers

Industry Awards

Breakout Sessions

Networking

Schedule

Registration

What’s New

Breakout Sessions

Tuesday May 1st - 1:30 pm
Tuesday May 1st - 2:30 pm
Tuesday May 1st Networking Sessions - 3:30 pm to 5:00 pm
Wednesday May 2nd - 9:20 am
Wednesday May 2nd - 10:20 am
Wednesday May 2nd - 1:00 pm
Wednesday May 2nd - 2:00 pm
Thursday May 3rd - 9:00 am to 10:00 am

So you have all of this training for your company, what’s next?

The FedEx Kinko’s Career Development Program (CDP) is a position-based, modular training program that utilizes a blended learning approach of instructor-led classes, Web-based training, job aids and other references, shadowing and on-the-job training. Launched in April 2006 and serving 18,000 field team members, the CDP has been a huge success. With over 14,000 participants, it has led to upward and lateral promotions, contributed to lowering attrition and provided new career opportunities for FedEx Kinko’s team members. In addition to being named the FedEx Kinko’s Program of the Year and Team Member Advocacy award winners in 2006, the CDP has received an ASTD Excellence in Practice Citation in the career development category, which will be presented later this year during the ASTD International Conference & Expo held in Atlanta, GA.

Alvin Garcia
Sr. Program Manager
FedEx Kinkos

Laurel Thomas
Instructional Designer
FedEx Kinkos

One Size Does Not Fit All: Case Studies From Deloitte Member Firms

(Best Practices)

In October of last year Deloitte Touche Tohmatsu (DTT) conducted a series of interviews among member firms that had been identified as leaders in the usage of e-learning, in order to share e-learning best practices.

The interviews focused on program structure and implementation processes. Participants were encouraged to discuss challenges encountered during the implementation and make recommendations on best practices that could be shared with other member firms. The frank replies enabled an objective analysis of these e-learning implementations.

This presentation explores the specific conclusions from this project in detail.

Tony Gleeson
Global Director
Deloitte Touche Tohmatsu

Building a Business Case to Leverage Existing Spend and Reduce ILT Redundancies

(Alumni Session)

Join us to understand how you can be a hero by presenting a business case that reduces your instructor led training vendor redundancies and optimizes your e-learning investment for technical audiences. This formula for success gives you the opportunity to consolidate the ways that business units acquire and pay for external, instruction led IT training.

In this workshop we will build a business case for a technical Solution Service's model. In doing so we will ask:

• How much of our external training is redundant?
• What is the cost of this redundancy?
• What are some ways for us to leverage our existing partnership with SkillSoft?

• The costs of a full-time employee (FTE) versus a virtual program manager
• The costs/advantages of collecting metrics and reports
• The administrative costs associated with training
• Variable cost versus overhead costs

Gregory P. Cyr
Director of Learning & Development Commercial Outsourcing
Computer Sciences Corporation

Mary Miller
Vice President Solutions Services
SkillSoft

Using Behavioral and Technical Competencies to Drive Work Force Planning and Learning

The combined use of behavioral and technical competencies to define job requirements plays a key role in two critical human capital functions—strategic work force planning, and career planning and development for the individual.

In this breakout session, Hank Riehl and Michael Zwell, Ph.D., show how competencies can be used to drive employee-centered development tied to learning and career development and work force planning functions They will demonstrate how competency assessment can optimize project staffing, staffing allocation and future hiring.

Hank Riehl
Director of Competency Management
SkillSoft

Michael Zwell
Ph.D, CEO
Zwell International

Open Learning Services for the Learning Administrator

(1 Hour Lab)

This hands-on workshop is ideal for those responsible for administering SkillSoft courseware, Referenceware and other assets within a third party LMS. It will focus on the Open Learning Services Architecture (OLSA) Administrator interface, which allows a learning administrator to quickly take advantage of a limited set of our Web services without requiring in-depth IT skills or resources. The workshop will provide a review on using the OLSA Administrator interface, covering administrative features such as configuration options, downloading course Meta data or the catalog hierarchy, and running reports. Discussion will center on using the OLSA Administrator to facilitate integration of SkillSoft assets in a third party LMS. It is ideal for customers using an LMS that has not yet been fully integrated with OLSA but will also provide an overview of features for customers with an integrated LMS. Additionally, the workshop will provide a preview of the next release of the OLSA and the OLSA Administrator, including expanded features to better support various customer needs.

Stephanie Pyle
Manager Platform Solutions
SkillSoft

Dorie Abele
Manager Strategic Alliance
SkillSoft

Global Implementation to Support Culture Change

SkillSoft is Alliance One’s online learning resource and is available to employees in 32 different countries spanning five continents. In addition to the usual rollout/implementation activities, we included site customization and the development of four custom content modules for one of our internal business critical systems. SkillSoft has now become an established tool supporting the culture change we are facilitating as we drive to become one learning organization, having merged two companies with uniquely different cultures on May 13, 2005.

Tony Lafolley
Human Resources Manager
Alliance One International

Learning That Matters

On demand learning has evolved over the past few years. Through that journey, IBM has learned many key lessons and has acquired insight that has universal application. This session will explain how IBM has structured a global career development framework that builds on concepts such as personalized learning, curriculum management, learning governance and collaborative learning that is truly valued by the employee. This session will also include tips and examples on embedding learning into the workflow using SkillSoft content, tools and consulting.

Larry Strong
Consulting Education Specialist
IBM

Hershey's K.I.S.S. Satisfies Hunger for e-Learning:
Strategy Process for e-Learning

At the start of our 2006 fiscal year we were charged with increasing e-learning usage or risking the loss of allocated training dollars. We met with learning leaders across the organization and using the K.I.S.S. (Knowledge and Insights for Strategic Success) process we formulated an action plan for enhancing our e-learning program. As a result we have increased usage up to 140%, all e-learning courses are now linked directly to business needs, and a strategy is in place to raise the bar again in 2007. This session will include information about how Hershey accomplished these goals.

Megan Garrett
e-Learning Development Manager
Hershey

Successfully Introducing Dialogue: Tips and Lessons

This discussion and presentation will cover how CACI introduced and launched the Dialogue tool and was able to take advantage of the different aspects the tool offers. The session will cover tips and lessons learned that could help your organization prepare for and successfully incorporate this versatile tool.

Rose Noxon
Manager
CACI Virtual University
CACI

SkillBlends: Power Tools for Powerful Blended Learning

When the e-Learning Guild published a study on blended learning in February 2006, they concluded that 100% usage of blended learning is on the immediate horizon, and that blended learning is finally becoming the preferred and pervasive method of design, development and delivery of learning content. SkillBlends are specifically designed to support this growing trend. This session starts with a brief overview of the Blended Learning Connection and an introduction to the SkillBlend product and its benefits. Then you’ll experience the power of the SkillBlend assets, particularly the instructional sessions included in each SkillBlend, through a case-study example of a SkillBlend in use. Options for customization will be discussed and demonstrated, as will the variety of learning assets, activities and tools. Who should attend? Anyone responsible for providing or designing and developing blended solutions

Sally Hovis
VP Learning Design
SkillSoft

Russ Howard
Manager Programs and Product Support
SkillSoft

Maximize your Books24x7 Subscription with Advanced Administrative Features

(1 Hour Lab)

Get hands-on experience in creating a customized Books24x7 subscription that aligns with your corporate initiatives, goals and competencies. Learn how to create a topic hierarchy with the Corporate Topic Tree feature and how to select and copy titles that are most important to your organizational drivers. Find out how to set up customized folders for your user population with the Corporate Folders feature and discover how corporate folders can complement corporate topic trees. Discover how to draw attention to specific chapters with corporate bookmarks and notes. Understand how to read usage reports to help influence and direct your topics and folders. This session will provide detailed instructions on using these features to customize your subscription so it addresses the specific needs of your user audience and your corporate goals.

Target Audience: This session is ideal for all corporate subscription administrators and managers who want to ensure that users garner the most from their Books24x7 subscription.

Kelly Bashinski
Account Consultant
Books24x7

Suzanne Vlahos
Account Consultant
Books24x7

Coming Soon to a Computer Screen Near You!

How do you generate employee interest and enthusiasm for environmental health and safety training? Find out how one team developed a successful marketing strategy that put a humorous spin on a no nonsense topic. See how SkillSoft resources can be combined with a playful theme to make the launch of required training fun for every learner.

Debbie Ruemler
Director of Training
Dollar Thrifty Automotive Group

Norman T. Ford
Director, Compliance Solutions
SkillSoft

Small to Medium Company Panel
and Networking Session

Hannaford Supermarkets Delivers Learning Solutions

With more than 120 years in the supermarket business, Hannaford has 158 supermarkets and combination food and drug stores in Maine, New Hampshire, Massachusetts, New York and Vermont. Prior to deployment of SkillSoft’s e-learning solution, employees had to travel to training facilities to attend seminars.

One hundred seventy-five Hannaford store and department managers, with a mix of backgrounds, participated in a pilot of the e-learning initiative. Based on the success of the initial phase of the program, Hannaford rolled out its next phase of learning content to 160 associate relations managers. This phase included leadership development and communication skills. At the end of 2006, Hannaford had enough support and interest in their e-learning program called "Learning Solutions," they doubled the amount of user licenses for 2007.

Kasey Harris
Organization Development Specialist
Hannaford Bros.

Omnicare Clinical Research uses SkillSoft to help transform the Company Culture

When Dale Evans first became the CEO of Omnicare Clinical Research (OCR) in October 2005, he brought an exciting new vision and strategy to the company. In order to turn his vision into reality, he knew that he needed to change the culture of the organization to be much more customer centric with an emphasis on service excellence. The challenge was significant; OCR employees are located around the world with more than 60% located in many small regional offices or home offices. After just four short weeks, over 95% of the employee base had successfully completed all of the initial coursework, which covered over six hours of course material accompanied by extensive tests to confirm understanding. The feedback was very positive and OCR was on their way to changing their culture.

Troy Hunsinger
Global Training
Omnicare

From Nothing to Something: Growing a Management Program from Scratch

With the integration of several small companies, Hyperion Solutions was a 25-year old company with no management training and little compliance training. Although 70% of managers were promoted from within, the major turnover factor was the old, “People don’t leave companies. They leave managers.” Hyperion built a worldwide management curriculum and was in the progress of implementing that and a leadership academy when it was acquired by Oracle. See how we built a program that would fit a small to medium business.

Sarah Parks
Senior Education Program Manager
Hyperion

Education Special Interest Panel and Networking Session

Winning the Race for Successful e-Learning Integration at Washington State University

The ancient fable of the tortoise and the hare provides a contemporary analogy for e-learning implementation. While many corporations succeed with high-profile, fast-paced program rollouts, Washington State University introduced enterprise-wide availability of SkillSoft e-learning with a focused, steady growth strategy targeting specifically identified learning needs. Blending online learning objects with instructor led training allowed varying employee and student audiences to use the methods that work best for their individual learning environments while also meeting institutional needs. This presentation describes the strategic thinking behind this approach, its continuing growth and ongoing success.

David Schmidt, PHR
Training and Development Specialist
Human Resource Services
Washington State University

The SkillSoft Evolution at UW

This session will include information about the evolution, ups and downs, processes, perils and successes of introducing SkillSoft at the University of Washington. UW Professional and Organization began its partnership with SkillSoft in 2001 charging for access to the resources and in January 2007 moved to offering SkillSoft at no charge to staff. The change was made in response to a culture change effort established by the president and VP of human resources.

Beth Warrick
Director of Organizational Development
University of Washington

Government Special Interest Panel and Networking Session

Building Human Capacity for Mission Accomplishment
Considerations for a Human Capital Strategy

The federal government has identified human capital as an area of concern. This presentation provides a systematic approach to thinking through the challenges of human capital management with a focus on linking capacity to performance. It further presents a new competency model that has been successfully deployed in numerous federal agencies and integrated in the Inspector General E-Learning program, which was the Program of the Year Award Winner in 2006.

John M. Mullins
Practice Director, Human Capital Consulting Group
Sevatec Inc.

Compliance - Friend or Foe?

This presentation will share the process the U.S. Secret Service used to review and publicize the new compliance library of SkillSoft courses and some of the stories and challenges we experienced and some internal issues were are still trying to address.

Dale Ann Cole
Chief of Technology Based Training
United States Secret Service

Army e-Learning Program

This presentation will cover the United States Army e-Learning Program, part of the Army’s Distributed Learning System (DLS), which provides 2,600 online commercial training courses and 30 on-demand foreign language courses to more than 1.4 million Active Army, Guard, Reserve, ROTC and West Point cadets and DA civilian employees worldwide. The program has been expanded over its history to encompass the entire Army work force with a broader courseware catalog that now includes foreign language, business, leadership and personal development courses. Included will be lessons learned on systems reliability, robustness, course development and student issues in providing the Department of Defense’s mandated No Fear Act course to a student population of 200,000 personnel in 45 days.

Stanley C. Davis
Deputy Product Manager
& Project Officer, Army e-Learning Program
PMO Distributed Learning System

The Air Force IT E-Learning

The Air Force IT E-Learning program provides interactive, self-paced, web-based training and reference material in support of Air Force Information Technology training requirements for up to 800,000 global users. IT E-Learning through SkillSoft hosts over 2,500 courses, 5,800 IT Pro and Office Essentials Books24x7, as well as Air Force-developed and third-party training products. These courses and reference materials are critical for training Air Force network crew personnel and used to validate skills proficiency. IT E-Learning is also a training resource available to comply with the training requirements mandated by the Department of Defense Information Assurance Training, Certification, and Work Force Management Program.

TODD J. THOMAS, MSgt, USAF
Program Manager, AF IT E-Learning
Air Force

Food Services Networking Session

DUNKIN' BRANDS CASE STUDY: MOVING AT THE SPEED OF BUSINESS

With over one million course completions, it appeared that Dunkin' Brands had created the recipe for success in its Online University. However, despite unparalleled usage and course completion statistics, the Dunkin' Brands Online University needed to be revamped less than three years after its inception to support the quickly changing business. In response, Dunkin' Brands is in the process of realigning its entire instructional design and learning strategy to become a true business enabler that engages crew members, empowers managers and excites executives.

Jan Fiske
Training Manager, e-Learning
Dunkin' Brands, Inc.

IRI Embraces e-learning to Increase Clients’ Time-to-Value

IRI relied entirely on instructors to train its new and existing clients on its products and services. This method was costly and did not provide ongoing access to information and other resources outside the classroom. In response to the clients’ need for learning on demand, IRI developed a series of custom e-learning courses that deliver company specific information and used a Web-based training model to meet its clients’ need for speed, access and convenience. The success story is two-fold by the way in which IRI delivered training as never before and the way in which it transformed the training department from a cost center to a revenue generating business.

Kevin M. Yates
Director of Learning Solutions
IRI Corporate Training

The University of Subway Baked Fresh Daily

The vision of the University of Subway grew out of two primary strategic initiatives for the organization. The first was to improve business results including sales and profitability through a superior customer experience: enhanced customer service, consistent product quality and better operational effectiveness. The second was to decrease liability through education regarding sexual harassment, discrimination and food safety. This presentation will explain how Doctor’s Associates, Inc, owner of the Subway(r) brand has built an online university from the bottom up and laid the groundwork to become a world-class learning organization. Bonnnie Zownir, Director of Worldwide Training, will also discuss how to align your vision with strategic business goals and best practices. You will also hear about lessons learned that can be leveraged in your organization.

Bonnie L. Zownir
Director Worldwide Training Manager
Doctor's Associates, Inc.

PNM Resources Leadership Development Wheel

See how PNM Resources developed a portal to address the development of existing and future leaders within the organization. Its Leadership Development Wheel was the blueprint used to create a Web site that helps manage knowledge and learning opportunities tied to competencies and behaviors through a combination of self-learning activities, SkillSoft courses, leading leadership books, live and virtual instructor-led training. This session will include information on the Leadership Development Wheel, how it will help PNM Resources develop its leadership pipeline, and how it is being used by the organization today.

Karen Salazar
Organizational Learning Manager
PNM

Achieving Enterprise Licensing without a Central Training Budget

Learn how CGI, one of the world’s largest independent IT services firms, was able to structure its e-learning program to bring it high impact results. Carol Ariano, VP, Human Resources, Global Operations, shares how it was able to overcome obstacles faced by its company’s decentralized global structure to achieve its goal of enterprise licensing (25,000 employees) without a central training budget. By attending this presentation, you will also learn how CGI implemented an “e-Specialist” role to become its internal e-learning champion and drive utilization.

Carol Ariano
Vice-President Human Resources
Global Operations
CGI

Adventures in eLearning Implementation and Adoption

(Alumni Session)

In this alumni session, we'll build on the collective wisdom of the attendees to explore the challenges faced during each phase of the e-learning implementation and adoption processes. We will share strategies and techniques that lead to success, growth and business results. Whether you're just getting started with your e-learning initiative; up and running but facing a whole new set of learning priorities, or working on integration and alignment issues, come join us to share your challenges, issues and success stories and to discuss what the future might hold.

Brent M. Colescott M.Ed.
Manager of Performance Support Systems
Administaff

Mary K. Elfman
Manager of Analysis and Design
Administaff

Breaking New Ground: SkillSoft OLSA with SumTotal
TotalLMS Integration Brings Richer Learning to Baker Hughes

Last year SkillSoft announced the release of the Open Learning Services Architecture, focused on offering reduced maintenance and richer SkillSoft e-learning solutions for third-party systems. SumTotal was one of the first LMS companies to embrace and offer the OLSA integration to our joint customers. With both pieces available, Baker Hughes became the first customers to roll out an OLSA/TotalLMS Integrated system, alleviating the problems of catalog management in the LMS and making it easier for users to find desired books and courseware. This session will be an opportunity for interested users to learn about the integration benefits, hear first hand from Baker Hughes about the integration process and see the final results.

Stephanie Pyle
Manager Platform Solutions
SkillSoft

Mark Tate
Project Manager - Learn Link
Baker Hughes

Increasing the Impact of KnowledgeCenters through Customizations

(2 Hour Lab)

SkillSoft KnowledgeCenters are designed to be user-friendly learning portals that allow instant access to trusted, targeted content. Each KnowledgeCenter includes material specifically chosen to help learners build knowledge around a topic as effectively and efficiently as possible. Just like individual learning assets, KnowledgeCenters can be made even more powerful through customization. Join us for a two-hour, hands-on session where we will explore the content, functionality and customization options for KnowledgeCenters.

Zach Haperman
Manager Custom Development Services
SkillSoft

Tim Hildreth
Manager Content Solutions
SkillSoft

Michelle Ratcliffe
Senior Manager US Consulting Learning
Deloitte

Optimizing Talent Flat Organizations

As organizations flatten to extend their reach and remain competitive, they are adopting a strategic pipeline model to create an ongoing state of ‘people readiness’. This model incorporates alignment with company goals, learning and performance management, collaboration, competency development, succession planning, motivation and compensation. Come see what this model looks like and how it can impact your organization.

Grant Ricketts
Vice President Business Development
Saba

Executive Resources for Quick Just-in-time Learning

Executives today are faced with increasing deliverables and decreasing timelines. As a result, executives require cutting-edge insight from the most reliable external resources.

Imagine having an industry expert advise you on a strategic innovation process that requires executing on three core challenges of discarding the old rules of business modeling, borrowing the best ideas from tangential or parallel models and learning new paradigms as the landscape changes. Vijay Govindarajan, Tufts University, describes this strategic innovation process in three minutes.

In this session, we will explore how Books24x7 has integrated cross-referenced books, videos, summaries and other on-demand, just-in-time learning assets that are easy to find, retrieve and apply. Find out how individual contributors, team leaders and learning facilitators can all quickly apply and imbed these resources to contextualize learning.

Pam Boiros
Vice President, Product Management
Books24x7

Shawn Hunter
Executive Producer, Leadership Development Channel
Targeted Learning

Pam Boiros has been responsible for new products and the overall content strategy at Books24x7 since 2000. In working with 200+ leading technical and business publishers over the past seven years, Pam has gained a unique perspective on the professional publishing space and the value of Referenceware in meeting the information needs of corporate professionals.

Shawn Hunter is executive producer of the Leadership Development Channel Targeted Leaning. Shawn was president of TLC when it was acquired by SkillSoft in February 2007. In that capacity, he managed content development and acquisition, user experience design, and strategic business development. He now directs video product integration, acquisition and production of video learning for SkillSoft.

Fresh Ideas for Recruitment to Retention

The vision of the University of Subway grew out of two primary strategic initiatives for the organization. The first was to improve business results including sales and profitability through a superior customer experience: enhanced customer service, consistent product quality and better operational effectiveness. The second was to decrease liability through education regarding sexual harassment, discrimination and food safety. Subway has partnered with SkillSoft to develop customized curricula by job role, leverage off-the-shelf courseware, and implement several marketing plans to ensure that its online university designed for its 27,000+ restaurants and corporate employees will lead to real business results.

This presentation will explain how Doctor’s Associates, Inc, owner of the Subway(r) brand has built an online university from the bottom up and laid the groundwork to become a world-class learning organization. Patrick Marchand, manager of Worldwide Training, will also discuss how to align your vision with strategic business goals and best practices. You will also hear about lessons learned that can be leveraged in your organization.

Patrick Marchand
Manager, Worldwide Training
SUBWAY World Headquarters

Hidden Benefits: Leveraging Higher Education Programs to Reveal ROI

FedEx offers its employees an opportunity to invest in themselves through academic institutions. Corporate alliances, known as the FedEx Consortium, include colleges and universities that provide benefits enabling employees to close any gaps that could hinder them from attaining their educational goals and increasing their self worth. This investment is a win-win for FedEx and the employee. For the employee, knowledge is leveraged, hidden learning potential is exposed, leadership skills are more defined, and tuition dollars go further. For FedEx, individual contributions are maximized and retained, and untapped productivity is impacted - all resulting in measurable ROI.

This session will:

• Take you, step-by-step, through the process FedEx utilized to build the FedEx Consortium.
• Share how the hidden benefits of utilizing the SkillSoft program were revealed and leveraged.
• Share specific return on investment (ROI) related to the FedEx Consortium program.
• Share success stories.

Carla Wherry-Porter
Process Improvement Advisor
FedEx

Cynthia Brinson
Senior HR Division P & A Specialist
FedEx

Clara Wherry-Porter is a process improvement advisor in Human Resource Development (HRD) at FedEx Express. She is responsible for managing the FedEx Consortium and is currently the administrator for FedEx University (FEU) e-Learning. Clara was recently selected to lead the effort to develop a Center for Employee Self-Development (CESD), a one-stop shop for personal and career development resources. CESD will offer diverse solutions designed to retain, develop and motivate employees to achieve educational goals.

Cynthia Brinson is a senior human resources division planning & analysis specialist at FedEx Express. Her major responsibilities include planning, organizing and executing annual HR divisional meetings for the Senior VP & Chief HR Officer of FedEx Express. Additionally, she is project lead for the HR highest award program, “HR Award of Excellence,” which recognizes HR employees whose outstanding work contributions have a dramatic impact on the division’s performance.

Grow Organically …Grow Your Human Capital …Grow U!

Trying to drive an e-learning culture? Come hear an interactive case study on how one of the premier financial services companies went from being a sleepy little user of SkillSoft to experiencing over 90% utilization in two years. John Harland Company had grown quickly through acquisition and now wanted to increase organic growth. Part of that strategy was to create a work force that valued learning and growth. Hear how the Organizational Development Department of two led an organizational initiative to drive utilization of e-learning, improve customer ratings of training and development and improve organic growth. They will candidly share challenges, successful tips and techniques, and proven recommendations. Organic growth of the work force and the bottom line is possible!

Denise Hall
Vice President, Organizational Development
Harland

Leveraging content with Skillsoft’s OLSA technology and SumTotal's TotalLMS

OLSA is SkillSoft's comprehensive, service-oriented architecture. Its purpose is to simplify and minimize the effort our customers have to make to integrate SkillSoft products within their technology architectures. By integrating this technology within SumTotal's LMS system, learners can maximize their efficiency by being able to find the right content at the right time.

Jon Zucker
Senior Product Manager
SumTotal

Playing Your Cards Right: Implementing a Blended Project Management Program within Your Organization

In an effort to meet the market demand for Project Management Professional (PMP) certification and to drive organizational and consultant effectiveness at the highest levels, BearingPoint and SkillSoft's Blended Learning Services have jointly designed and delivered a blended project management program.

The PMP Certification Program enables BearingPoint consultants to achieve a PMP certification in-house, which increases the overall quality assurance and risk management capabilities it is able to offer to it clients. In this session, you will learn about the challenges and benefits of designing and implementing a blended PMP certification program within a complex organization like BearingPoint. We will discuss approaches for managing the moving parts of a blended program as well as the advantages the program benefits for your organization and program participants.

Jerri Walsh
Manager, Career and Leadership Development
BearingPoint, Management and Technology Consultants

Stacy Boyle
Senior Director of Blended Learning Services
SkillSoft Solution Services

Unlock the Value of e-Learning - Delivering ROI Hard Data

Today’s corporations want to know not only how and why training programs need to be implemented but also what the value is. The elusive ROI of training has been sought after by anyone who has ever tried to get buy-in from corporate leaders.

Companies want to know that the money they spend on training receives a sufficient return on investment. In order to appropriately measure training ROI, you must begin with the end result in mind and identify what the training should achieve. What is the cost of training vs. not training?

This breakout session will explain:

• How to gain executive buy-in by aligning your training proposal with your company’s vision, objectives and goals
• How to implement a successful e-learning marketing campaign that results in optimum participation
• How to calculate hard data facts for showing ROI
• Interpreting results using business metrics for measurable program success

If you’ve ever wondered how to get approval for your training budget, then this is the class for you. ROI

Patrick Bowman
Manager Consultant Development
COMSYS Information Technology Services, Inc.

Bricks Versus Clicks: New Challenges for the eLearning Proposition

From 2000 - 2004, Deloitte's Global Consulting Group experienced a huge upswing in the use of e-learning as an integral component of its learning strategy. e-Learning volumes skyrocketed as entire curricula were converted from a traditional classroom environment to a totally e-based platform.

With recently booming economic growth, however, and a newly demanding generation of practitioners, new challenges to our e-learning culture have begun to surface. Successful classroom simulations and a new appreciation for the value of networking opportunities in building and retaining talent are causing resurgence in the demand for classroom-based learning programs, and a wane in interest in providing similar content in an e-learning format.

Join Candy Haynes and Katie Coates in a discussion of the trends they see in their learning environment at Deloitte; their strategies for overcoming these new challenges; and share your experiences/insight on building creative approaches to overcoming these new areas of resistance.

Candy Haynes
Director of Learning
Deloitte

Katie Coates
Sr. Manager Learning
Deloitte

Beyond the Platform: Freeing the Learner from the LMS

Traditionally, most organizations have focused their learning delivery on the LMS. Today, many organizations are realizing that the best way to ensure employees get the learning they need at the time of need is to embed the learning into their daily workflow. This often means making learning available within the applications that employees use on a daily basis, rather than expecting them to find learning within a learning management system. This session will discuss how SkillSoft plans to enable customers to deliver training to employees when and where they need it. Come learn more about the SkillSoft OLSA and portlet strategies, and embedding learning assets into a variety of enterprise applications, such as portals and intranets, to help learners gain access to resources more efficiently.

Stephanie Pyle
Manager Platform Solutions
SkillSoft

SkillSoft Custom Content Support Lab

(2 Hour Lab)

While SkillSoft maintains one of the industry’s best collections of off-the-shelf content, our customers sometimes use custom content to augment their learning assets. To support our customers in those endeavors, SkillSoft offers numerous solutions—from tools to full services. Join us for this interactive workshop designed to give you a solid understanding of SkillSoft’s alternatives for the creation, publishing and hosting of different types of custom content. Through a combination of presentation and hands-on practice, we will introduce the full scope of SkillSoft solutions for custom content including:

• Dialogue Design, SkillSoft’s rapid content assembly tool used to quickly assemble content for on-demand and live virtual classroom delivery
• SkillSoft’s course customization tools including the Course Customization Toolkit and e3 Mix & Match
• The SkillSoft Custom Course Publishing tool for publishing custom courses into the SkillPort LMS
• SkillSoft’s Custom Development Services for custom courseware development and hosting.

Tim Hildreth
Manager Content Solutions
SkillSoft

Bob Miller
CCT Specialist
SkillSoft

Ray Rayl
Solutions Consultant Dialogue
SkillSoft

Before and After is the Key to Knowledge Transfer

The value of instruction is the positive behavior change based on the course objectives. Entertainment value in a professional development course is not the goal. Transfer of learning requires a team effort among three entities: the Supervisor, the Facilitator, and the Learner. See how behavior change, based on key professional development course objectives can be measured. The University of Phoenix uses SkillSoft as a partner in the transfer of learning to its 10,000 corporate associates in 175 campus locations across the United States, Mexico and Canada.

Scott E Sandberg
Learning Officer
Center for Leadership
Apollo Corporate University

Learn how to conquer 'Training is the Solution' Syndrome to drive change

This session will explain the “Training is the Solution” syndrome and how it lives in a company. Citizens Financial Group’s training division has conquered the syndrome. It will be geared towards an audience that has experienced, or will experience a strategy that requires change of behaviors/skills of the workforce with two strategies that required the workforce to change their sales behaviors and skills with customers to increase sales per employee per day. You can expect to hear about results showing the increase in products sold per sales associate per day.

Robert A. Steele
Senior Vice President
Director of Learning and Development
Citizens Financial Group - Training Division

Experience The Leadership Development Channel:
A Case Study with Xerox Corporation

In this dynamic session, participants will learn how Xerox North America uses The Leadership Development to develop managers into future Vice President's. In addition, participants will experience programs on The Leadership Development Channel first hand by viewing several QuickTalks. This session will:

• Highlight Xerox's experience with The Leadership Develop Channel over a two year period
• Walk you through specific learning applications - from classroom to individual learning at the desktop
• Provide you with implementation tips and success stories

Taavo Godtfredsen
Executive Producer
Leadership Development Channel
SkillSoft

Kim Davidson
Account Consultant
Leadership Development Channel
SkillSoft

Patty Shaffron
Manager XNA Executive Development & Leadership Learning
Xerox

Guerilla Retention: Grass Roots Engagement

Named by Forbes as one of the fastest growing companies in the government contractor sector, SRA International, Inc. has more than tripled in size over the past four years. Despite this rapid growth, the company consistently has higher retention and lower voluntary turnover than others in its industry. This presentation will cover their multi-faceted grass roots approach to engagement, which is its key differentiator in retention strategies. Individual career management is a critical element of this engagement strategy.

Dan Ward

EVP of Human Capital
SRA

Contact Center Values Results of Online Learning

Retention and results are key success factors for customer contact centers. Turnover and dispersion of key personnel make sustaining knowledge a challenge for these organizations. Leaders must get information applicable to their needs in a timely manner. Home Services for The Home Depot utilizes SkillSoft’s Business Skills Courseware Collection to give “info grabbers” a flexible tool to enhance their learning between traditional learning events. Successful implementation required the learning organization to make changes to successfully deliver 2,120 hours of active learning to 206 users in 2006. Adoption of 67% was realized where users completed all material and scored above 80%.

Charles Lindsay
Learning Manager
The Home Depot

SOAP, Web 2.0 and The Workplace

How Cathay Pacific, the world's top-rated airline,
uses NetDimensions LMS technology to power a rich training portal for new flight attendants

This session will present how the two companies optimized NetDimensions' LMS technology to create a solution allowing new employees to login, browse and launch courses from the portal Web site with the EKP LMS managing the security, information and tracking of the courses in the background.

Jay Shaw
CEO
NetDeminsions

Mainframe Computing – Setting up a Comprehensive, Measurable Education Solution

Mainframes are the vital core of any large organization’s IT (hosting 80% of the world's data and performing 75% of the world’s financial transactions). This workshop outlines how a comprehensive, measurable, mainframe education solution can be simply set up using a learning path tool, mainframe e-learning courseware and mainframe skills assessment.

With a significant percentage of the mainframe work force nearing retirement, training is becoming a critical issue.

Darren Surch
Vice President
Ajilon Learning

Copyright 2006-2007 SkillSoft. All rights reserved.